Exchanges & Returns
If you wish to exchange your waist shaper please fill out the exchange form included in your order.
- Your exchange must be sent within 7 days. No returns are accepted. Enhancing Butt Lifter & Body Shapers are non-exchangeable due to the nature of the item. Terms & Conditions Apply.
- The item must be repacked in the same condition it was received in.
- Please note the cost of the return & re delivery is the customer’s responsibility.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and keep your receipt safe.
- Please allow up to 10 working days from the date you return the item to us, for us to contact you and for your exchange to be processed.
WHAT ITEMS ARE NON RETURNABLE/EXCHANGEABLE
- bum lifters
- body shapers
- replacement shakes
- creams & gels
- clearance/sale items
WHAT DO I DO IF I HAVE A FAULTY ITEM?
If you believe to have a faulty item please contact our Customer Care Team immediately. We will need to ask a few questions regarding the wear and care of the garment before returning it to us, once we receive the garment back we will take careful consideration in our final outcome. You will receive your final outcome of what we can do within 10 working from the date you returned that garment.